#Expressdictate review how to

delivery to door, click and collect, and collection at other pick-up point. Each retailer will have preferred delivery options due to infrastructure and costs provided by LML service provider, but most will offer basic options to the customer, i.e. The customer may have a preference for the point of delivery, but it is the retailer and LML service provider who control the options available.

#Expressdictate review how to

The online purchase is determined by the customer, who can then choose how to receive it. The two elements of the process, sale and delivery, are intrinsically linked (Mena et al. Since the evolution of digital technology, the ability to make a purchase away from the physical store has increased through the easy access of online shopping and, more importantly, a choice of delivery (Chapman, Soosay, and Kandampully 2003 Rodrigues et al. This is a place where the customer can view goods locally, make a purchase and then take it home. Previous focus was based on the customer visiting a physical store, the traditional retailer's point of sale. Since the beginning of 2000, research has sought to apply the understanding of customer's behaviour to increase the convenience of retail purchases (Anderson and Lee 2000 Kukar-Kinney, Ridgway, and Monroe 2009 Daugherty, Bolumole, and Grawe 2019). Understanding how the last-mile logistics (LML) industry can best meet customer satisfaction for last-mile delivery is the probing question that motivates this research to identify the crucial elements of the customer's reasoning for express delivery adoption. Moreover, the effort expectancy was found to have no effect on behaviour intention however, the facilitating conditions have a negative influence.

The results indicate that the performance expectancy in delivery reliability has a positive impact on customers' behaviour intention to adopt an express delivery service, while the performance expectancy in delivery speed, unexpectedly, shows insignificant impact. A 5-year (2015–2019) longitudinal survey was conducted in the UK, and 3964 responses were collected to validate the model. Based on the extended Unified Theory of Acceptance and Use of Technology, a conceptual model is proposed to structure the hypothetical effects between the constructs performance expectancy in delivery speed and delivery reliability, effort expectancy, facilitating conditions and behavioural intention. This study focuses on the express delivery service, the primary channel in last-mile delivery, to discover the factors influence customers' use.

With the surge in online purchases, customers' requirement for last-mile delivery also increases.